Q: What is an admin vs an agency user?

A: An admin is able to access the DeposiTR Admin Portal where transaction types can be set, service fee options can be altered and any QC users and agencies can be added/removed. Additionally, admins can control the agency profile, notifications and any user permissions. Agency users can access the Deposit Queue and Reconcile only. 

Q: What is QC?

A: QC is short for Quality Control and is the process that deposits go through to ensure all information entered is correct, they are assigned an order number and they are deposited to the correct FBO account. 

Q: When are the funds considered “deposited", fulfilling the requirement of the real estate contract?

A: Once the funds are approved by QC, they are considered deposited. 

Q: How long can a deposit be on hold?

A: When placing a deposit on hold, there is no time limit for how long they can remain in that status.